DO YOU REFUND FAULTY ITEMS? Lana 13 May 2021 02:15 Absolutely! If your items arrive home with a fault, please contact us right away! We’ll do our best to organise a refund, return, or exchange for you. Related articles WHAT IF I JUST CHANGE MY MIND? WHAT COUNTS AS A “FAULT”? CAN I RETURN/EXCHANGE EARRINGS? OUR REFUND POLICY FOR CREDIT CARD PAYMENTS CAN I RETURN MY SHOES TO A STORE? Comments 0 comments Please sign in to leave a comment.