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CAN I RETURN MY SHOES TO A STORE?
Vybe operates as an online store, but you can return your purchase at our exclusive stockists. Head to your local Spendless Shoes store for a refund or exchange.
IS YOUR WEBSITE SECURE?
Here at Vybe, we always respect the privacy of all our customers. We never store credit card details on our local servers, and any personal information shared at the checkout is securely encrypted ...
I FORGOT MY PASSWORD!
There’s no need to panic! If you can’t remember your password, head to the ACCOUNT link at the top of the webpage and click on the “Forgot Password?” link. Then, enter the email address linked to y...
MY COUPON CODE WON’T WORK ONLINE!
It’s easy to make mistakes when you’re typing. If you’re having trouble entering your coupon code at the checkout, make sure you’ve entered it correctly! We recommend copying and pasting the code a...
OUR REFUND/EXCHANGE POLICY FOR AFTERPAY PAYMENTS
Do you need to return a Vybe order made through Afterpay? You have a few options! TO RETURN YOUR AFTERPAY ITEM TO OUR ONLINE STORE: Jump onto our website and access the contact form Submit an Afte...
OUR REFUND/EXCHANGE POLICY FOR ZIP PAYMENTS
Did you pay for your Vybe order using your Zip account? Our official exchange and refund form is available upon request via our contact form. Once you’ve completed the form, you can send your order...
OUR REFUND POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Vybe’s returns and exchange policy, either in-store or by mail. For all mailed exchanges and refunds, an exchange/refun...
CAN I RETURN/EXCHANGE EARRINGS?
Due to hygiene reasons, we cannot allow earrings to be exchanged or returned to Vybe. Of course, we would be happy to refund faulty earrings. A member of our team will need to assess your items to ...
WHAT IF I JUST CHANGE MY MIND?
Don’t burden yourself with buyer’s remorse! Vybe Shoes is happy to provide a full refund, exchange, or gift card for change-of-mind purchases. As long as you provide your receipt and the item(s) ha...
WHAT COUNTS AS A “FAULT”?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as “faulty”.